This scenario is adapted from: Noe, R. A. (2013). (6th ed.). New York, NY: McGraw-ll Irwin. You are the human resource generalist for College Inn, a chain of modestly-priced hotels located in the Southeastern United States. Each hotel has 100 to 150 rooms, a pool, and a full service restaurant. The hotels are located near the exit ramps of major highways in three Southeastern college towns: Raleigh, NC; Columbia, SC; and Athens, GA. You just received the attached memo from the vice president of operations asking for your opinion about some training he is contracting for with outside consultants. There is no training manager for College Inn, so the vice president often contacts you for help with training in the Operations division. . The vice president values your opinion but also likes to know what other experts have to say, so support your statements and opinions with citations from appropriate sources. The vice president is not familiar with training and development terminology, so . Don’t forget to cite the source(s) of your definitions. Your memo should be two to three single-spaced pages, excluding the cover and reference pages. Please use one inch margins and a font siz
e of at least 11 points. . Cite reputable sources such as the readings and resources posted in our classroom, and articles published in academic or practitioner journals within the last ten years. . Put your references on a separate page and use APA format for all citations, quotations, and references. You might be tempted to propose conducting a detailed needs assessment but remember that the VP has already conducted a needs assessment and is eager to get started with the training. The VP mentions an article by Ross Tartell; the article can be found via the UMUC library: Tartell, R. (2014). Use focus groups for rapid needs analysis. (2), 14. You might also want to read a bit about service recovery. Here are two articles that are available through the library: Kim, T., Yoo, J. J-E., & Lee, G. (2012). Post-recovery customer relationships and customer partnerships in a restaurant setting. (3), 381-401. doi: 10.1108/09596111211217879 Komunda, M., & Osarenkhoe, A. (2012). Remedy or cure for service failure? Effects of service recovery on customer satisfaction and loyalty. (1), 82-103. doi: 10.1108/14637151211215028 Please see attachment for the grading criteria for this assignment.